General information

Administration of www.nivo.nu is managed by:

NIVO Performance ApS
SE/CVR. nr. 36714530
Erik Husfeldts Vej 7
2630 Taastrup

The products sold by and within the webshop nivo.nu is owned by NIVO Performance ApS, a Danish firm with VAT number 36714530, cf. CVR at www.virk.dk.

General terms and condition

This website is operated by NIVO Performance ApS. By using this website, the visitor agrees to the following terms and conditions of use:

The information contained in this website is for general information purposes only. The information is provided by NIVO Performance and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of NIVO Performance ApS . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, NIVO Performance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information on the nivo.nu website is regularly checked and updated by NIVO Performance ApS. However, it may happen that information is changed. The company does not accept any liability or guarantee for the up-to-datedness, correctness or completeness of the information available. NIVO Performance assumes no responsibility whatsoever for any websites accessible via links on nivo.nu.

NIVO Performance ApS owns the webshop’s trademark, photos, texts, and design. You are free to use photos, if you credit us with linking to the website. The trademark is protected by International and Danish Copyright and other Intellectual Property laws.

NIVO Performance disclaim all liability on personal and/or animal damage the products might directly or indirectly be part of.

NIVO Performance ApS disclaim all liability if data does not live up to expectancy of the costumer.

NIVO Performance algorithms autodetect gaits in horses. If algorithms do not autodetect the gait of costumers horse, NIVO Performance ApS can not be held responsible, but please email us, so we can figure it out. Horses are very different and there for there might be some different gait pattern which we haven’t come upon yet.

NIVO Performance ApS can not be held responsible if a horse does not recover after rehabilitation when using NIVO Performance.

NIVO Performance ApS can not be held responsible for any error in symmetry index calculations and presentations of symmetry index data on nivo.nu which may lead to inaccurate notifications. We strive to present the costumer with the best data, but as costumers themselves will attach the sensor on the horse, error can occur in this way.

How to place an order

To purchase goods from nivo.nu you will go through following steps.

• Find the goods you are interested in buying and put them in the shopping basket. At any time you can watch and edit your shopping cart before checkout. Just follow the icon “shopping basket” at the top.
• Submit your personal information. If you already have a user login, you can just put in the e-mail address and the password chosen the last time you used the account.
• Add a note in the order if necessary.
• Check if all of the information’s are correct. Here you can edit the order and your deliver- and invoice address.
• Read and accept the terms and conditions and accept the order. You hereby accept the subject of possible typo regarding pricing.
• Make the payment by inserting your credit card information in the payment window.

Payment

At NIVO Performance you can pay with Dankort, Visa-Dankort, Visa, Mastercard. A card fee of 0,20 EUR is supplied when paying with Dankort and a card fee of 1,25% on every other card.

If you pay with Mastercard, the amount will be reserved on your account before NIVO Performance ApS will cash the amount. If you would like to cancel your order, you may risk that your money may be released no earlier than 30 days after the order has been submitted. This is not something NIVO Performance ApS can control – It is the bank who reserves the amount.

You must be 18 years old to submit an order on NIVO Performance. If you are a minor you need a written consent from your parents.

All prices are quoted in Euro (EUR) or Danish Kroner (DKK). Please note that if you place an order for delivery outside Denmark, it is your responsibility to pay import duties that may be added.

We retain the right to refuse an order for whatever reason we may have.

You can at all times get your order confirmation or invoice resend by sending an email to kundeservice@nivo.nu.

Taxes and duties

NIVO Performance ApS is not liable for any customs, importation taxes, duties or requirements that may apply in your Country or State.

Delivery

The goods are delivered by courier to your address within a few working days (this depends on your location) after the order and payment have been received. We endeavour to ship within 3 working days of order receipt. You will receive a tracking number notification to your e-mail address. With the waybill number you can track your delivery. Please note: Deliveries take place between 10 am – 15 pm on weekdays.

On rare occasions NIVO Performance may not be able to deliver the ordered type of products, or the needed amount of products. NIVO Performance reserves the rights to cancel the delivery, or to postpone it. NIVO Performance evaluates the time period required for fulfilling the delivery of the order and informs the customer. The customer can then choose, whether to wait for the delivery, or to cancel the order and receive the paid money back immediately.

If you regret the purchase (Cancellation policy)

By Danish law, you have 14 days return possibility after the day you received your goods.

You must within 14 days from receipt of goods, inform us, that you wish to regret your purchase.

Contact us by email for use of the cancellation policy: kundeservice@nivo.nu.

In your email, please make it clear that you wish to make use of your cancellation policy. You should as well use our standard cancellation policy document, which you can find here.

You cannot regret your purchase just by refusing to accept the delivery without clearly giving us written information on this matter.

Return Policy

Return the goods to us within 14 days from delivery date, if you are not satisfied with them. We will refund the sales price, when you have returned the goods in salable condition. Please note that you as a customer must cover all return, shipping, and exchange costs.

The following types of goods is exclude by the cancellation policy:

The delivery of goods as manufactured by the consumer’s specifications or has clearly had a personal touch.

You are obliged to enclose a copy of your order confirmation and the standard cancellation policy document along with the goods.

If something is wrong with the purchased goods

Any hidden defects or hidden non-conformities should be notified to us, e-mail address kundeservice@nivo.nu within thirty (30) days of discovery but no later than twenty-four (24) months of the delivery of the nonconforming or defective item.

Retain all contents, original packaging materials and shipping boxes. This is a prerequisite for filing the claim(s). (FAILURE TO DO SO CAN RESULT IN THE DENIAL OF YOUR CLAIM AND THE REFUND OR REPLACEMENT OF YOUR PURCHASE).

The sole remedy for defected, missing, damaged or in other ways non-conforming products is a replacement or refund of the sales price, whichever the Company deems appropriate. The Company has the right to decline returning any product that clearly has been abused or damaged.

If the warranty is entitled, we will refund your(reasonable) transport costs.

The goods is shipped to this address:

NIVO Performance ApS / Co Inqvation
Erik Husfeldts Vej 7
2630 Taastrup
Denmark

When you return the goods to the above mentioned address, please write an email that informs us what the issue with the item was, as detailed as possible – kundeservice@nivo.nu. Also, attach a copy of your order confirmation and a copy of the cancellation policy document.

Remember that the goods has to be packed in a responsible packing, and get the receipt on the transport costs.

Cookies

NIVO Performance ApS uses cookies at the websites nivo.nu. By using this website and agreeing to this policy, you consent to nivo.nu’s use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

NIVO Performance ApS uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at:Google Policy

Complaints

In the event that you are not satisfied with our Service any complaints should be addressed in the first instance to:

By email: kundeservice@nivo.nu

By mail:
NIVO Performance ApS
Erik Husfeldts Vej 7
2630 Taastrup
Denmark

You are always welcome to send comment, critical or complimentary to kundeservice@nivo.nu. We advise you to make any complaint within 3 working days of the date of delivery or intended delivery of your purchase.

You can always reach out to ODR – Online Dispute Resolution